Please note for custom made/personalised items we have a 5-7 working day turn around.
Please note for custom made/personalised items we have a 5-7 working day turn around.
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Welcome to MarsdenMadeIt. Through the use and by accessing this Website, users agree to be legally bound to the terms and conditions set forth herein. If, for any reason, there is disagreement with any of the terms or obligations below, you may choose to exit and cease any use of the Website.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Our store is hosted on Godaddy. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Terms of Use.
This Website and any content located on thereof, including but not limited to writings, images, logos, software, code, and any other information (“Content”) provided is deemed to be proprietary is owned by the Company. The Content is protected by copyright, trademark, and other intellectual property laws. Therefore, users are prohibited from using any such Content for any commercial purpose without the express written consent of the Company.
Users are required to use the Website, its Content, or any of its offerings for their intended purpose. Any innappropriate use may terminate a user’s access and, if damages are found to be caused, may result in legal and financial liability.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Returns and Refunds:
Please see our Refund policy for refund and returns information.
Intellectual Property.
The Website, and any original content located or mentioned therein, is the ownership of MarsdenMadeIt and protected under copyright and trademark laws. Therefore, users are prohibited from copying, reproducing, modifying, distributing, displaying, or using any content of the Website without the owner’s express written permission. If any user is found to have used any original content without permission, they will be subject to legal and financial liability to the fullest extent of the law.
Disclaimer of Liability.
The services and products (“Offerings”) made on our Website as provided exclusively on an “as-is”, “as available”, and “where is” basis without warranties of any kind, express or implied. We do not guarantee that the Offerings provided will meet your expectations for its intended purpose or that such Offerings will work uninterruprted or without defect. In no event shall we be liable for damages of any kind, including but not limited to, direct, indirect, incidental, special, or consequential damages related to the use of inability of use of the Offerings".
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
Acceptance of Terms.
Through the use of this Website, all users agree to be bound by the terms and conditions mentioned herein. If you do not agree to any portion of these terms, you are prohibited from using or accessing this Website. If any changes, amendments, or updates are made to these terms and conditions, acceptance of such updated terms are agreed to at the time of accessing this Website.
We do not accept returns/refunds for any personalised/made to order items. Please email us if you have any issues with your order. marsdenmadeit@hotmail.com
For non-personalised/made to order items we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at marsdenmadeit@hotmail.com
If your return is accpeted we will let you know the return address via email confirmation, you will be responsible for the cost of returning the parcel
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.